Delivery & Returns

When Will I Receive My Order? If we receive your order (including payment) before midday Monday - Friday, we will dispatch your order the same day. Orders - or payments for orders received after midday are shipped on the next business day. You should expect an extra one or two working days delay for dispatch / delivery following each public holiday day. Here is a guide to the expected delivery time: - NZ residential addresses (sent via Fastway Couriers with Track And Trace): within 1-2 business days of dispatch. - NZ Rural and PO Boxes (sent via NZ Post) within 2-3 business days of dispatch. - Australia residential and PO boxes (sent using International Economy) - please allow up to 7-10 business days for delivery. - USA / Europe - please allow up to 21 business days for delivery. - Rest Of The World - up to 28 business days for delivery. How Much Do You Charge For Postage? We are constantly striving to provide you with the best shopping experience and this includes making shipping / delivery charges as low as possible. Shipping is now set at the flat rate of 15% of your shopping basket total. Overseas Orders (and shipping) We will send to any location on the planet! Shipping / delivery charges are dependent upon your location and the size / weight of your order. If postage costs are not displayed at the checkout, it means we are still compiling the costs for these locations. You can still proceed to the checkout and complete your order, and we will contact you directly to confirm postage costs separately by email. As a rough guide, you should allow 10-20% cost of your goods for overseas postage cost. Overseas delivery timeframes do vary from place to place, but in general, you should allow between 7 - 28 business days for delivery (following receipt of all payments). Returns, Refunds & Exchanges Your 100% satisfaction is important to us. If you are not completely satisfied for any reason, simply return the original item to us within 30 days of purchase for an exchange or if you would prefer, a complete refund (EXCLUDES POSTAGE). Please read the following instructions: Did you buy from a dealer / 3rd party retailer? If you have a garment that was bought from a dealer, another retailer or other 3rd party, you must contact them to arrange a refund/replacement/exchange - since that is who your "contract" is with. Sorry, but we cannot be held responsible for goods sold through dealers / 3rd party retailers because we have no control over their warehousing, dispatch or returns policies. If you bought the product(s) from us You must have bought the item(s) from us. The item(s) must be returned to us in its original (unused, re-saleable) condition (unless faulty/defective - see "warranty" below) and in its original packaging including tags etc. YOU MUST include proof of purchase (receipt, order number, item reference etc). We reserve the right to refuse exchange / refund if the garment cannot be re-sold in its original condition, it has been extensively worn, or washed (unless faulty - see "warranty" below), was not sold to you by us, or we have any reason to believe that the claim is not genuine. In this case, items will be held by us until return postage is paid for. You are responsible for the return postage. We recommend that you use "Track and Trace" or similar insured delivery service because things can go missing in transit and proof of your postage is not proof of our receipt. You should include your full name, full address, telephone number and email address, along with your order number or other proof of purchase and a brief description of why the item is being returned. Please tell us if the item is the wrong size or colour (and what size / colour you would prefer) and we will exchange the item for you if the item is in stock. If we don't have the item in stock in your preferred size/colour, we will offer you an alternative to the same value of the original item, or if you prefer, provide a full refund (please include your bank account details for refund). GET A RETURNS AUTHORISATION HERE: email us with a description of the reason for the return, and your original order number or full name. Warranty Our warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then we will repair the item at our expense, including the freight to return the repaired or replacement product to you (sorry, but we cannot pay for you to return the item to us). If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer. Our Warranty Policy details: 1. Wherever possible we will endeavour to repair any fault to a factory issue standard and return it to you at no charge (you must pay for and arrange delivery of the item to us). 2. Where repair is not possible or practical we will replace the product with the same or a similar product. 3. If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of our current products of the same value as your original purchase price. 4. Where none of the above is possible or practical we may, at our sole discretion, issue a store credit. It is not our policy to issue refunds for defective goods, unless under exceptional circumstances. Restrictions and exceptions: DVDs - (7 day warranty due to copyright laws) In the first instance, please contact us. We will then determine the best method of responding to your claim. You are responsible for the return postage. We recommend that you use "Track and Trace" or similar insured delivery service because things can go missing in transit and proof of your postage is not proof of our receipt. You should include your full name, full address, telephone number and email address, along with your order number or other proof of purchase and a brief description of why the item is being returned. GET A RETURNS AUTHORISATION HERE: email us with a description of the reason for the return, and your original order number or full name.