FAQ & Help

Please choose from one of the topics below: What forms of payment do you accept? We accept the following payment methods, as detailed below; - Visa and Mastercard Credit Cards (NZ, AU, UK & USA only): Instant order confirmation. - Bank to bank transfer (NZ and AU only): 1 - 3 business days clearance time. - Paypal payments (global customers): Instant order confirmation. Is it safe to use my credit card on your site? YOU ARE SAFE - your Credit Card details are NEVER stored by us or our banking partners. Shopping on our site is safe. We use a High Grade SSL encryption (AES 256 Bit) to protect your sensitive information, from the login point onwards, and through-out the entire check-out process. Our site is secured through our web hosts, Brewsters and has been authenticated by the USERTRUST network (you can verify this when you are at the login page (or when you are at the checkout / payment pages) by highlighting or clicking the little padlock on the page (top right Internet Explorer and at the bottom right Mozilla Firefox). In addition to the above robust security, Credit Card and Paypal transactions are processed in a further, seperate secure banking environment provided by our bankers Flo2cashNZ (on behalf of Westpac Bank) and by Paypal. How do I know I can trust this site? Our site is secure (see above) and we are trustworthy. BOOM is one of Australasia's leading skateboard hardware & clothing companies that has been trading for over 15 years and we have a physical presence in over many stores across New Zealand and Australia. Under other trading names (especially Edwards Skateboards), we have conducted wholesale and retail business for over 30 years. Our flagship retail presence in Auckland is at 166 K Road and you are welcome to either call in, telephone us or email us if you would like further assurances. In addition, we offer a money back guarantee if you are not entirely satisfied with your purchase. Check out our returns page for more information. When will I receive my order? Please read the information on delivery here I want to return my purchase! What do I do? Your satisfaction is our priority. Please click here for our returns policy I'm experiencing difficulties paying for my order - what do I do? We regularly test our payment systems to ensure that they are performing correctly. - If you are receiving Credit Card payment errors, please check that you have entered the correct Credit Card type, card number and expiry date, and that you have sufficient credit on your card to make the purchase. If you are still experiencing difficulties, try [emptying your browsers cache & cookies]. If you still experience problems, please either phone us on the numbers above, or use the livechat to talk to us whilst you are online - or you can email us. I'm experiencing difficulties with the website - what do I do? We have tested our website on most popular browsers and screen sizes and found no problems. We regularly check this to ensure a trouble free experience for our visitors. However, your individual settings on your personal computer and web browser can affect the performance of this website: in order for this site to function correctly, you need to ensure that you have enabled javascript and cookies on your browser - these are standard settings, so if you have not changed them, you can ignore this [more on cookies - more on Javascript] If you are still experiencing difficulties (for example images don't display correctly), try [emptying your browsers cache & cookies]. If you still experience problems, please either phone us on the numbers above, or use the livechat to talk to us whilst you are online - or you can email us. Where can I find out more about the Rewards Program? To find out how you can earn points on your purchases, referrals, reviews and more and to learn about how you can exchange these points for products, please click here Do you ship to addresses outside New Zealand / Australia? Yes! We ship to any address on the planet! Please read the information on delivery here Do you ship to PO box addresses? Unfortunately, we no longer ship to PO Box addresses. This is because we are unable to use Track and Trace services when shipping to PO Boxes, and we have experienced an increase in items going missing using the standard post. Please provide us with your residential address for shipping. We have strict privacy policies to protect your details, click here for more information on privacy. How much do you charge for shipping an order? Shipping / delivery charges are detailed at the checkout and are dependent upon how many items you order and where in the world we will be sending them. Please read the information on delivery costs here When placing an order I get an error message stating that there has been an authorization failure. What went wrong? This is likely to be a credit card problem. Please double check the name, credit card number, expiration date and security code on your card. If you continue to have problems, contact your bank or pay by other means (e.g. bank transfer). Do you do back orders / lay by's? We don't make any promises, but we will consider back orders. It depends if we are planning to re-order any garments from our manufacturer. If the item you want is not in stock, it might be worth contacting us. Sorry, we don't offer lay by's at this time. What's your store location and opening hours? As a website, we trade independently from any retail store. Buying online from us will ensure that you get the best prices, the best products and the best customer service! Do you produce catalogues? This website is our catalogue! Please contact us if you require a printed catalogue. What are cookies? Do I need to enable cookies on my browser? Please read the information about cookies on our privacy page. What are the Terms & Conditions of using this site and for entering competions? Please read the information on the privacy page. How can I use my discount coupon and are there any restrictions? If you have a discount coupon code, you can enter it when you reach the checkout payment stage. You can generally use your discount coupon code against the purchase of any item, however, some products may be excluded or certain discount codes may not work with items that are on special. Other conditions may apply to the coupon code that you have been issued (for example, the duration of the coupon's 'life' or the number of times the coupon can be used). These additional conditions are usually detailed to you at the time of coupon issue, or can be obtained by contacting us and asking. Do prices include tax? Yes, all prices are quoted as inclusive of local GST sales tax at 12.5%. Why is Bank Transfer NZ and Australia Only? Currently, we only accept bank transfer from New Zealand and Australian customers. Non-NZ customers should use the Credit Card or Paypal payment option. Why do I have to create an account? We want your shopping experience on our site to be as easy and straight-forward as possible. Once you have created an account, you will be able to purchase products more efficiently and your account will be set up for use during any future visits. We have also found that requiring customers to create an account results in fewer false orders! However, if you genuinely wish to purchase products from us without creating an account, of course, we'll be happy to help you. Just Contact Us. Where can I find further information? Please Contact Us if you have any other questions.